Client Services Team Leader – B2B

Client Services Team Leader – B2B


Do you want to work for a successful brand that’s been around for over 30 years? They specialise in Distribution and subscription management in the publishing world, events, International & domestic supply chain and logistics. They are looking for a B2B Customer Services Manager/Client Services Team Leader based in the Hertfordshire office.

This is a great time for someone to join, you will be looking after 16 Customer Services representatives in the Client Services Team. The team are not B2C Call centre staff but B2B Client Relationship Executives.

Paying £35k- £45k plus Company Bonus.

Depot location: Hertfordshire

Paying £35k-£45k OTE 10% Bonus

As a high-level summary, the main aims and responsibilities of the Client Relationship Team Leader include:

*Direct day to day responsibility for the management of the client relationship team
*To instil a high standard of Customer service and processes within the Client Relationship team thereby ensuring a consistent approach is taken by the whole team.
*Promoting and demonstrating your commitment to excellent customer service and the ethos of putting the customer at the centre of all they do.
*Understanding our customers and the sector in which they operate.
*Developing and maintaining a working-level understanding of all customers, their company culture, products and services.
*Proactively communicating with clients on a regular basis in a professional and efficient manner.
*Developing the wider team to ensure that all members of the team have a sound understanding of the customers, services and processes.
*Performance managing the team to ensure key objectives and KPIs are met
*To understand the business objectives of all customers and suggest the right solutions for their business where relevant in the role of trusted partner.
*Identify and implement opportunities to effectively manage and reduce costs within the customer service function.

This role requires a Peoples person! Someone proactive and up for a challenge, plus these skills:

*A leader
*A proactive, hands on manager who is NOT a micromanager or needs to be micromanaged.
*An independent manager who doesn’t need hand holding!
*2-4 years Management experience within a Customer Service capacity and NOT A CALL CENTER environment
*B2B Customer Service Management Experience
*Excellent interpersonal skills, with the ability to influence, persuade and motivate at all levels. Ability to drive change.
*Proven leadership skills with ability and confidence to lead, motivate and develop a team.
*Sound organisational and planning skills, with the ability to work under pressure and to deadlines.
*Must be flexible in their approach, as they will invariably be asked to get involved in things at short notice. In doing so though, current commitments must not slip so time management is key.
*Outstanding analytical skills
*Proven record in achieving targets and objectives

If you feel you could be right, then get in contact!
01628 600785

SEO: Hertfordshire, Customer Services, Client Relationship Manager, Client Relationship Team leader, Manager, Customer Service

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

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