CUSTOMER SERVICE MANAGER – ECOMMERCE

CUSTOMER SERVICE MANAGER – ECOMMERCE

Overview

CUSTOMER SERVICE MANAGER REQUIRED BY GLOBAL ECOMMERCE BUSINESS TO HELP MAKE THE JOURNEY THROUGH THIS WEBSITE THE BEST FASHION EXPERIENCE ON THE PLANET

My Client is one of the UK’s leading multi-brand luxury e-retailers who is now looking for a Customer Services Manager to join their Head Office Team.

Job description
To drive customer sales through exceptional customer service through your team of 6/7

Your team will be responsible for;
Answering customer calls

Responding to customer emails

Build relationships with customers to ensure they get the best products for their needs

Liaise with the warehouse team to make sure all orders are dispatched on time

Liaise with delivery companies

Liaise with our retail team

Approve and fraud check customer orders

Process customer returns

Set up schemes for our most important customers to receive exceptional customer service

Help with uploading product and merchandising on the website

Potential to get more involved with the front and back end of the website

YOU WILL HAVE

Essential
*Proven working experience in customer service support role within a Head Office or Call Centre environment within the Retail sector, and at least 1 year’s Ecommerce experience.
*In-depth knowledge of customer service principles and practices
*Proficiency in CRM systems
*Proficiency in MS Office applications
*Working knowledge of customer service software, databases and tool
*Awareness of industry’s latest technology trends and applications
*Strong client-facing and communication skills
*Able to demonstrate examples of advanced troubleshooting and multi-tasking

*Retail experience / product knowledge
*Has managed direct a minimum of 4 direct report

This is a rare opportunity to join this dynamic business – if you have the right experience please submit your Cv via the link below , or call Ian Gerstein on 01628 600781 for more information.

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now