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CUSTOMER SERVICE ADMINISTRATOR - SOUTH EAST LONDON - RETAILER - Woolwich, London, England

Posted Date:  03 November 2018
 
Job Reference: LB/SE/HO/001
Position Type: Permanent
Sector: Retail
Specialisation: Retail - Retail Head Office
Job type: Retail – Other Head Office Roles
Location: Woolwich, London, England
County: Woolwich, London, England
Salary: £23000-£26000 Per Year
Contact: Lynsey Bridges
Phone: 01628 600796
 
Description

ARE YOU ORGANISED AND THRIVE IN MULTITASKING, THEN LOOK NO FURTHER, BEFORE IT BOOKS UP!
AN AMAZING OPPORTUNITY TO BE PART OF THE HEAD OFFICE TEAM OF A TREND SETTING ICONIC LONDON BRAND!

My client is the fashion leader in footwear, starting off in the trendy London areas of Brick Lane, Camden and Spitalfields. They are highly passionate about delivering a customer experience where a strong relationship is built up by offering an authentic, charming and long lasting addiction to shoes! After rapid growth in the UK they are now looking for a Customer Service Representative to join their head office team in Woolwich.

A rare opportunity to be part of this amazing brand. Where you will be part of the customer service team reporting to the Managing Director. You will be responsible for managing online queries and concerns from their very loyal customer base. You will take ownership for the whole process, from online complaints, to store feedback. You must have an understanding of retail/ customer expectations in order to manager the process. And the confidence to look at the current process with the outlook to develop and improve to make more efficient.

YOU MUST HAVE:
*Excellent communication skills, written and verbal.
*Experience in complaint handling, with a positive outlook to resolve any issues quickly and effectively.
*A team player, who can build and maintain effective working relationships.
*A quick thinker and adaptable to change.
*Highly organised and confident with scheduling activities.
*Managing administration tasks while managing multiple workloads and deadlines.
*Evidence of where you have improved processes/ polices and have implemented into a working practise.
*Confident and professional telephone manner.

Desirable experience in:
*Handling customer queries, concerns and complaints from online and retail stores.
*Strong Excel skills.
*Knowledge of retail.

Personal behaviours:
*Proactive approach to getting the job done.
*Self-starter, determined to succeed with the drive to deliver outstanding results.
*Ability to remain calm whilst working in demanding situations, maintaining high levels of performance under pressure.

If this role excites you then please submit your CV via the link below or contact Lynsey Bridges on 01628 600 796 for more information.



Mandeville is acting as an Employment Agency in relation to this vacancy.
 
Skills

CUSTOMER SERVICE ADMINISTRATOR - SOUTH EAST LONDON - RETAILER
 
Hampshire, England
£15000 - £25000 per year
Bedfordshire, England
£25000 - £45000 per year
Cardiff, Wales
£14000 - £160000 per year
Southampton, Hampshire, England
£42000 - £48000 per year
Maidenhead, Berkshire, England
£22000 - £30000 per year
Stansted, Essex, England
£23000 - £27000 per year
Feltham, Middlesex, England
£24000 - £29000 per year
East Riding of Yorkshire, England
£18000 - £21000 per year
South West London, London, England
£20000 - £27000 per year
Oxfordshire, England
£20000 - £26000 per year
Leicestershire, England
£20000 - £26000 per year
North East England, England
£25000 - £33000 per year
Hertfordshire, England
£20000 - £25000 per year
Ingolstadt (85055), Bayern, Germany
EUR50000 - EUR70000 per year
Metzingen (72555), Baden-Württemberg, Germany
EUR50000 - EUR70000 per year
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