Overview

Store Manager

Retail Manager – Large Format Retail

📍 Ipswich, Suffolk

💰 £35,000 – £38,000 DOE

🕒 Full Time | Permanent

Store Manager | Retail Manager | General Manager | Large Format Retail | Operations Manager | Charity Retail | Garden Centre | DIY Retail

We’re recruiting for an experienced Retail Manager to lead a large-format donation and retail operation in Ipswich.

This is an exciting opportunity for a commercially minded retail leader who enjoys managing large teams, driving operational excellence, and delivering outstanding customer experiences within a fast-paced environment.

You’ll take full responsibility for the day-to-day performance of the site, overseeing customer service, team leadership, stock flow, operational standards, community engagement, and financial performance.

The Role

As Retail Manager, you will lead from the front, creating a positive and high-performing culture while ensuring the operation runs efficiently and achieves key performance targets.

You will manage a sizeable team of employees and volunteers, optimise donations and sales, maintain exceptional operational standards, and build strong relationships within the local community.

Key Responsibilities

Lead, motivate and develop a large team to achieve operational and commercial objectives
Drive performance across customer service, donations, sales and profitability
Manage day-to-day site operations, ensuring smooth and efficient processes
Recruit, train and develop staff and volunteers
Monitor KPIs and implement improvement plans where required
Build relationships with local businesses, community groups and stakeholders
Ensure high standards of stock management, presentation and compliance
Promote customer engagement and maximise Gift Aid participation
Maintain excellent health and safety standards across the operation
Take ownership of budgets, costs and overall site performance
About You

Previous experience managing a large retail operation or high-volume customer-facing environment
Proven ability to lead and develop large teams
Strong commercial awareness with experience managing sales, costs and performance metrics
Excellent communication and people management skills
A hands-on leadership style with the ability to inspire and motivate others
Experience within charity retail, large-format retail, DIY, discount retail, supermarkets, warehouse retail or garden centres would be advantageous
Comfortable working in a fast-paced environment with multiple priorities
Passionate about delivering outstanding customer service and community engagement
What’s on Offer

Salary of £35,000 – £38,000 depending on experience
Opportunity to manage a significant retail operation
Autonomy to make a real impact on business performance
Ongoing training and development opportunities
Supportive and values-driven culture
The chance to lead a team that makes a genuine difference within the local community
If you’re an experienced retail leader looking for your next challenge and have a background managing large teams within a large-format retail environment, we’d love to hear from you.

Apply now for immediate consideration.

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now