CRM Executive

CRM Executive

Overview

CRM Executive wanted for a fast paced fashion Retailer

Location: South West London

Salary: up to £33k

Join the Team as a CRM Specialist and Elevate Customer Loyalty!

Are you passionate about driving customer engagement through strategic communication? We’re seeking a dynamic CRM Specialist who will work closely with our CRM Manager to craft compelling customer experiences that boost loyalty and retention.

What You’ll Do:

Own the Email Calendar: Take charge of our broadcast email strategy, collaborating with the CRM Manager to design a robust weekly plan that aligns with marketing initiatives and promotional activities for our target audiences.

Collaborate with Trade Teams: Partner with the Trade team to highlight key categories and products in our emails, ensuring a seamless and optimized journey from inbox to website.

Creative Collaboration: Brief and work alongside our talented design team, crafting engaging copy for all CRM-related marketing communications that resonate with our customers.

Personalization & Performance: Leverage our personalization tools to deliver tailored email content, and report on performance metrics to enhance click-through rates.

Innovate & Evolve: Work hand-in-hand with the CRM Manager to develop and analyze A/B testing strategies, ensuring our email content evolves with our ever-changing customer base.

Stay Ahead of the Curve: Keep a pulse on industry trends in CRM, bringing fresh ideas and concepts to the table for testing and implementation.

Support Loyalty Programs: Assist the CRM Manager in nurturing our customer loyalty program, helping to build stronger, long-lasting relationships with our customers.

Candidate Profile:
Experience: Proven experience in a similar role within a fast-paced B2C environment-whether in retail, travel, or beyond.

Educational Background: A degree in Marketing or a related field, or equivalent experience.
Technical Skills: Familiarity with an ESP is a must

Organizational Prowess: Strong organizational skills with the ability to juggle multiple tasks and meet tight deadlines.

Analytical Mindset: A proactive approach to analyzing data, drawing actionable insights, and making informed recommendations.

Copywriting Excellence: Exceptional copywriting skills that capture the essence of our brand and engage our audience.

Team Player: Excellent communication skills and a collaborative spirit, ready to work seamlessly within a team.

Ready to make a difference? If you’re eager to create impactful customer experiences and contribute to a thriving brand, we’d love to hear from you. Send your CV now to apply!

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now