Customer Service Administrator, Office Administrator

Customer Service Administrator, Office Administrator


Customer Service Administrator, Customer Service Advisor, Administrator, CSA : £22 – 26k basic salary. Rapidly expanding business offering fantastic career progression opportunities

Overall Job Purpose:
Providing core administrative functions to support the work of the business. Ensuring
efficient and effective support is provided and that business needs are
prioritised and managed effectively.

Duties & Responsibilities:

Customers Services Support:
* Communication with customers taking orders, queries, complaints, via phone, email, and salesforce.
* Order processing.
* Communication with relevant supply division.
* Ensure required feedback to customers is completed within the set time frames.
* Prepare reports and letters for customers as required.
* Ensure KPI and SLA’s are met within the agreed timeframes.

Reception Support:
* Support main reception activities.
* Meet and greet visitors and ensure health and safety procedures are observed.
* Communicate the arrival of visitors to the relevant person.
* Sign for deliveries
* Maintain personal files by filing and scanning daily paperwork.
* Processing of stationery orders.

Production & Operations Support
* Communication with relevant production divisions and managers as required.
* Produce productivity data on a weekly basis.
* File and review active ISO procedures.
* Maintain order fulfilment data.
* Prepare reports and letters as required.
* Support dairy arrangements and travel.
* Create and analyse specific customer data as required.
* Provide core administrative functions to support the work management.

General Support
* Raise purchase orders using Sage
* Record products in stock using Sage
* Support internal and external post
* Order stationary
* Ad hoc support to Administration Manager
* To highlight issues of an urgent nature to Admin Manager

Essential Skills and Behaviours required for Success

* Self-motivation and confidence.
* Strong Excel skills.
* Excellent communication skills – to include written and verbal skills.
* Passionate about putting the Customer first with a positive, friendly attitude.
* Excellent quality management and accuracy focus in all types of administration.
* Good organisational skills with a detailed and structured approach to work.
* Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
* Ability to converse confidently with external and internal customers (ie speaking clearly, listening, comprehending and interpreting).
* Ability to multi-tasks and be resilient in a high pressured and fast paced environment.
Professional Experience/Preferred
* Administration experience in a Sales or Customer facing Contact Centre environment.
* Outbound calling – soft selling skills.
* Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
* Experience in the consistent use of different systems and Microsoft software packages.

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

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