Customer Service Advisor, Product Specialist, Sales Support

Customer Service Advisor, Product Specialist, Sales Support

Overview

Customer Service Advisor, Product Specialist, Sales Support, CSA : £25k & £10k bonus/commission potential.

My client are an innovative manufacturer trading through their market leading e-Commerce website. The business is experiencing a period of rapid growth.

Having recently moved to newly built offices, the business has a requirement for experienced, highly motivated individuals to be a part of the customer service team ensuring customers receive first class service throughout their order journey.

The Role/ Key Responsibilities

*First line of contact for all incoming customer contact
*Deal with the customers via emails, online chat, over the phone, or face to face
*Respond to sales enquiries and provide product advice
*Create quotations and take ownership for any customer follow ups
*Coordinate with the internal department to find solutions and resolve matters
*Offer after sales care inclusive of managing the customer returns
*Provide excellent customer service through listening and engaging with customers

Requirements

*Ability to prioritise workload and organise tasks
*Excellent communication skills, both written and verbal
*Professional and confident telephone manner
*Able to work on your own initiative, within a team environment
*Impeccable customer service skills
*Proven track record building and maintaining customer relationships
*Previous customer service experience
*To have previous Sales experience, however full product training will be provided

About you

Firstly, and above all else, you will have a can-do attitude. You will be able to demonstrate high levels of competence, have good communication skills and be able to show excellent timekeeping and attendance. You will have the ability to work as part of a team and get on with others. Be honest, flexible, and willing to learn and grow.

*You will join our friendly team, where business roles all work together
*We are never content with settling for the status quo and are always pushing ourselves to be the best that we can be
*40 hours per week, including some weekends and evenings and overtime.

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

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