Customer Service Assistant, Guest Experience Guide, Venue Host

Customer Service Assistant, Guest Experience Guide, Venue Host

Overview

The position:

Customer Service Assistant, Guest Experience Guide, Venue Host – New Opening – European Flagship Site – Fantastic Career Progression Opportunity.

£20 – 26k basic salary & 20% bonus & tips & fast track progression into management.

Who are we?

We’re the most advanced virtual reality experience in the world. Inside our venues, we take you and your friends on thrilling adventures across our virtual universe. Our experience is like the movies, except you’re the main character. We are creating the future of entertainment by building towards the virtualization of physical spaces and eventually becoming the portal to the Metaverse. We want you to be a part of our journey and help us make that a reality!

Launched in 2017, my client are now live in 20+ locations and 6 countries around the world and quickly expanding. As a growing company they are looking for enthusiastic individuals who want to transform the entertainment industry and contribute to the cutting-edge experiences we are creating. The opportunities are endless and we want you to be a part of this new world we are creating!

We are launching our first European venue in Central London July in what will be the largest venue in the UK.

The opportunity:

This position is onsite at our new venue. We are looking for personable, motivated, and passionate people to take on the role of Guest Experience Guide, Venue Host, VR Assistant. who thrive on building connections with our team and guests. You anticipate the guest’s needs and love delivering a best-in-class experience.

What will you be doing:

Maintain the environment: You’ll initiate and perform daily tasks and projects to maintain the aesthetic appeal and cleanliness of our stores and prepare the experience rooms and equipment for the guests.

Exceed expectations of our guests by promoting our culture, mission, and core values. Making a guest happy makes your day!

Deliver an Incredible Guest Experience: You’ll welcome and guide our guests through the experience, helping them with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, and making sure guests leave excited to share their personalized videos, photos, and a story that they can share with friends.

Food and beverage service: Following the experience, our guests are welcome to enjoy a light food and beverage offering, standard drinks including beer, wine and soft drinks, and a range of snacks.

Technical support and troubleshooting: Partnering with management and our support team to troubleshoot any technical issues that may arise in day-to-day operations.

Collaboration: You’ll be asked to partner with management and other team members for ad hoc projects and other operational duties that might arise in a fast-growing startup company.

Safety and Cleanliness: Ensuring the safety and cleanliness of our equipment and location exceed the expectations of our guests and team.

Communication: Consistently and effectively identify and communicate store issues, project updates, and ideas with the management team.

Who we are looking for:

Guest Service Focused: Delivering an exceptional experience to all our guests is the most important thing we can do in our company. You’ll need to communicate and present clearly and warmly, and most importantly demonstrate extreme empathy to the needs of our guests and our team alike. You’ll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white-glove experience for our guests.

Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time and use our stairs. You’ll also need strong close-distance hand-eye coordination and dexterity capabilities in order to handle technical support tasks.

Team First Mentality: we live by the team-first mentality. You’ll be expected to bring a positive attitude, collaborate and work effectively with your team, especially during high volume/intensity situations.

Work Ethic: We are building the future of entertainment, so we are looking for people that thrive in a self-starter fast-paced environment required to deliver a fantastic experience for our guests. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally.

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now