Customer Service Coordinator

Customer Service Coordinator

Overview

Customer Service Coordinator – Online Beauty Retailer

Location: Berkshire

Salary- £25k

The Customer Service Coordinator will be responsible for all customer service platforms, emails, chat and social media responses. Passionate about clean beauty and wellbeing, you are a naturally enthusiastic and love to deliver exceptional customer service. You will be the first point of contact for our customers, helping them resolve any issues, and celebrate any great news.

What You’ll Be Doing

– Assisting customers with order issues (returns/faulty products) via email or occasionally
by phone
– Handling all customers with professionalism, fairness and kindness at all times
– Communicating promptly any information requested via enquiries
– Dealing with complaints and escalation process where necessary
– Liaising with the Logistics Team regarding any issues with customers’ orders
– Assisting Finance Department with customer payments or security checks (calls or emails)
– Working closely with Product Team to learn about our products thoroughly
-Assisting the Operations Manager on specific tasks or projects as required

Experience needed:

– Customer Service experience (online Customer Service experience preferred but not
essential)
-Strong administrative experience
– Excellent communication skills, both written and verbal
– Well organised, with the ability to work unsupervised and user their own initiative and
manage their own workload effectively

If this sounds like a role for you, and you would like to work for a company that recognisees and rewards its employees, then submit your CV ASAP to bev.byrd@mandevillerecruitment.co.uk

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now