Customer Service Representative

Customer Service Representative

Overview

We are working with a fantastic brand who offers a wide range of services based on state-of-the-art digital printing are looking for a Customer Service Representative.

Paying £22k – £28k based in the area of Northamptonshire.

This is an opportunity to be a part of a brand who have harnessed the full power of digital technology.

Coming into this brand-new role you will manage customer jobs from order approval to finished product. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively all team members.

Key Responsibilities:
*Assisting with estimations for customers
*Creating and approving job tickets for the shop floor
*Assisting the plant manager with any problems
*Interacting with customers about upcoming projects
*Communicating with customers on projected timelines for projects
*Utilising Salesforce to manage communications with the sales team and other departments
*Following up on all customer transactions
*Processing customer orders/ changes/ returns according to establishing department policies and procedures
*Providing timely and accurate information to incoming customer order status and product knowledge requests

The Ideal Candidate:
*At least 1-2 years in a customer service role via phone, email or person
*Knowledge of estimates and customer expectation
*Time management skills
*Basic IT knowledge
*Deadline driven, sense of urgency, adaptability, flexibility
*CUSTOMER SERVICE REPRESENTATIVE/CUSTOMER SERVICE AGENT/CUSTOMER SERVICE MANAGER/CLIENT SERVICES REPRESENTATIVE/ CLIENT SUCCESS REPRESENTATIVE/ CLIENT SUCCESS AGENT

If you provide great customer service are action oriented and excelling in communication – I need to hear from you!

APPLY NOW!

01628600787 – chelitav@mrgsales.co.uk

SEO: Customer service, Client Success, Customer Success, Customer Service Agent, Customer Service Representative, Client Success, Customer Success, Northampton, Brackley, Banbury, Milton Keynes, Bicester, Silverstone, Buckingham, Deddington, Chipping Norton, Towcester

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now