Front of House Manager North London

Front of House Manager North London



My client is a premier destination for high-octane excitement, featuring cutting-edge experiences. As a leader in the entertainment industry, my client are seeking a dynamic and customer-focused Front of House Supervisor to join our team and contribute to the success of their thrilling venue.

The Front of House Supervisor plays a key role in ensuring a seamless and enjoyable experience for customers. This position requires a proactive and enthusiastic individual with a passion for delivering exceptional customer service. The Front of House Supervisor will be responsible for leading the front-line team and contributing to the overall success of the venue.

**Key Responsibilities:**

1. **Customer Experience:**
– Ensure an entertaining and exciting experience for both customers and employees.
– Interact with customers, addressing inquiries, and ensuring their safety and satisfaction.
– Uphold a high standard of customer service, aligning with the venue’s commitment to excellence.

2. **Team Training and Leadership:**
– Train new and existing members on all aspects of the site, including safety protocols and customer interaction.
– Provide leadership and guidance to the front-line team, fostering a positive and motivated work environment.

3. **Administration:**
– Manage administrative tasks such as stock control and rotas to ensure smooth day-to-day operations.
– Collaborate with the General Manager to achieve and exceed profitability targets.

4. **Safety and Compliance:**
– Oversee adherence to safety regulations and industry standards.
– Implement and monitor safety protocols to guarantee a secure environment for customers and staff.

5. **Collaboration:**
– Work closely with other departments to ensure seamless coordination.
– Collaborate with the marketing team on promotional activities and events.

**Qualifications and Skills:**

– Previous supervisory experience, preferably in a customer-facing role.
– Enthusiastic and proactive attitude with a passion for delivering exceptional customer experiences.
– Familiarity with front-of-house operations, preferably in the entertainment or leisure industry.
– Strong communication and interpersonal skills.

**About Us:**

My client is the go-to destination for adrenaline enthusiasts. Their workplace is characterized by a friendly, dynamic atmosphere, where safety, excitement, and customer satisfaction are paramount.


– Competitive salary
– Performance Bonus
– Career development opportunities
– Employee discounts on experiences
– Participation in social events

If you’re ready to take on a leadership role, drive exceptional customer experiences, we invite you to apply for the Front of House Supervisor position now!

☎️ 01628600782

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now