Overview

Guardian/Tenant Administration Officer
Location: Office-based, North London
Salary: £28,000 per annum
Hours: Full-time | As required

Guardian /Tenant Admin Officer | Administration | Compliance | DBS | Onboarding | Property Guardians

Our marketing leading client are currently recruiting for a Guardian Administration Officer to join their busy Administration team. This is a pivotal role supporting the vetting, onboarding and ongoing communication with Guardians/Tenants, ensuring compliance, accuracy and excellent service at all times.
This position is ideal for an experienced Administrator, Compliance Administrator or Office Support professional with strong attention to detail, excellent communication skills and confidence working with sensitive data.
________________________________________
Key Responsibilities
Guardian/Tenant Vetting & Compliance
* Carry out full vetting of prospective Guardians
* Process DBS checks where required
* Ensure financial guarantors are in place and all documentation is received, checked and recorded
* Maintain accurate and up-to-date Guardian records, spreadsheets and databases
* Support data protection, duty of care and compliance standards
Onboarding & Administration
* Coordinate Guardian/Tenant onboarding processes, including welcome and transfer communications
* Accurately input and maintain records on cloud-based systems and CRM platforms
* Manage administration relating to terminations
* Assist with key postage, returns and tracking where required
Communication & Front-of-House Support
* Act as a first point of contact for Guardians, prospective Guardians, clients and visitors
* Handle queries via telephone, email and face-to-face
* Respond to Guardian Management tasks, inspections and actions via the CRM system
* Escalate or signpost queries to the appropriate internal teams
General Administration
* Provide administrative support across departments
* Ensure tasks are completed accurately, on time and to a high standard
* Follow internal systems, policies and procedures
* Support Health & Safety and Data Protection responsibilities
* Undertake training and support continuous professional development
________________________________________
Skills & Experience Required
* Proven experience in an administrative or office support role
* Strong organisational and time management skills
* Excellent written and verbal communication
* High level of accuracy and attention to detail
* Experience handling confidential information
* Confident using CRM systems, spreadsheets and cloud-based databases
* Professional, approachable and customer-focused
Experience within property, compliance, lettings, housing, guardianship or facilities management would be highly advantageous but not essential.
________________________________________
Why Apply?
* Stable, full-time administrative role
* £28,000 salary
* Varied responsibilities with real responsibility and ownership
* Supportive team environment
* Opportunity to develop compliance, administration and systems skills

________________________________________
Keywords: Guardian Admin Officer, Administrator, Compliance Administrator, Property Administration, DBS Checks, Onboarding Administrator, Office Administrator, CRM, Data Protection, Housing, Property Guardians, Administrative Assistant, Compliance Support, Vetting Officer

Mandeville is acting as an Employment Agency in relation to this vacancy.

How to Apply

If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Apply Now